Support

The fastest way to reach us for anything — a bug, a question, an address that doesn't look right:

support@planningconstraints.com

Please include the address or postcode you surveyed, what you expected to see, and a screenshot if you have one — it helps us diagnose the issue fast.

If a report failed to generate, or you believe its data is materially wrong, email us with your Stripe receipt. As set out in our Terms of Use & Sale (§05), we will put it right or refund you — your choice.

Your licence key is in your purchase confirmation email, and is also shown on screen right after checkout. To activate it on another device, or recover access with a magic link if you can no longer find the email, use Activate Licence.

Think a constraint is missing or wrong at a particular address? Tell us which dataset (for example conservation area, TPO or flood zone) and the exact address, and we'll check it against the source.

We can only show what the official datasets publish — some designations are not yet digitised nationally and won't appear even where they exist. See Licences & attribution for source-by-source coverage notes.

VAT receipts are issued automatically by Stripe on every purchase — check your email (including spam) for the receipt. Billing enquiries, including VAT questions, reach the same inbox above.